System Updates & Enhancements
Last Updated: 04/24/2024
UCPath Phone Service Information
- UCPath phone number: (855) 982-7284
- Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
- Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
- To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry
UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details.
Job configuration changes and location-specific configurations are available on the support site.
Absence Management
| Summary | Date | Change Request Number |
|
Updated absence management rules that would allow sick balances to carry over when an employee moves from the Geffen Academy K-12 Instructors (ACGEFFEN) eligibility group to a different eligibility group |
04/17/24 |
UCP-140197 |
General Ledger
| Summary | Date | Change Request Number |
|
Reverted code that balanced earnings for salary cost transfers because under certain scenarios users were prevented from submitting a salary cost transfer. |
04/15/24 |
UCP-147685 |
|
Resolved out of balance local deductions on the salary cost transfer pages |
04/15/24 |
UCP-146226 |
|
Applied a table index to the salary cost transfer process to improve performance |
04/17/24 | UCP-147553 |
Other Updates & Reminders
UCPath has updated its training simulations to include the new process of reopening a closed inquiry and closing an open inquiry. This is part of the Reopen/Close Case enhancement in the Employee Self-Service and Location Users Workforce Administration.
- Employee Actions: PHCMPOR110:
- Reopen Closed Inquiry (formerly Reopen Closed UCPath Center Case)
- Update My Inquiries (formerly Monitor UCPath Center Cases)
- Submit an Inquiry to UCPath
- Submit an Inquiry on Behalf of Employee (SOBO)
- Workforce Administration: PHCMWFA100:
- Reopen Closed Inquiry (formerly Reopen Closed UCPath Center Case)
- Update My Inquiries (formerly Monitor UCPath Center Cases)
- Submit an Inquiry to UCPath
- Submit an Inquiry on Behalf of Employee (SOBO)
Did You Know?
There is detailed information about how earn codes are configured in UCPath.
- The file is updated regularly and includes all the earn codes and the various attributes including status, allowable employee types, subject to FICA, etc.
- Navigate to UCPath > Quicklinks > Payroll Resources > Payroll Configuration Codes > Earn Codes