System Updates & Enhancements

Last Updated: 04/29/2024

UCPath Phone Service Information

UCPath phone number: (855) 982-7284
Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry

UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details.

Job configuration changes and location-specific configurations are available on the support site.

Absence Management

Summary	Date	Change Request Number
Updated absence management rules that would allow sick balances to carry over when an employee moves from the Geffen Academy K-12 Instructors (ACGEFFEN) eligibility group to a different eligibility group	04/17/24	UCP-140197

General Ledger

Summary	Date	Change Request Number
Reverted code that balanced earnings for salary cost transfers because under certain scenarios users were prevented from submitting a salary cost transfer.	04/15/24	UCP-147685
Resolved out of balance local deductions on the salary cost transfer pages	04/15/24	UCP-146226
Applied a table index to the salary cost transfer process to improve performance	04/17/24	UCP-147553

Other Updates & Reminders

UCPath has updated its training simulations to include the new process of reopening a closed inquiry and closing an open inquiry. This is part of the Reopen/Close Case enhancement in the Employee Self-Service and Location Users Workforce Administration.

Employee Actions: PHCMPOR110:
- Reopen Closed Inquiry (formerly Reopen Closed UCPath Center Case)
- Update My Inquiries (formerly Monitor UCPath Center Cases)
- Submit an Inquiry to UCPath
- Submit an Inquiry on Behalf of Employee (SOBO)
Workforce Administration: PHCMWFA100:
- Reopen Closed Inquiry (formerly Reopen Closed UCPath Center Case)
- Update My Inquiries (formerly Monitor UCPath Center Cases)
- Submit an Inquiry to UCPath
- Submit an Inquiry on Behalf of Employee (SOBO)

Did You Know?

Termination Submission Timeliness (R-406) report identifies the number of termination transactions entered after the termination effective date.

To process the final pay requests promptly and stay in compliance, it is imperative that UCPath receives the request to terminate in a timely manner. This report gives more insight into termination request submission vs termination effective date, so locations can take actions where possible to mitigate the delay in submitting the termination request.