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System Updates & Enhancements 

UCPath Phone Service Information

  • UCPath phone number: (855) 982-7284
  • Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
  • Callers will be asked to authenticate with their eight-digit date of birth and last four digits of SSN
  • To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry


UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional detail.

Job configuration changes and location-specific configurations are available on the support site.




Summary Date Change Request Number

Updated the benefits table to allow Post Doc employee to enroll in the Health Net PPO medical plan



Updated the ACA employee eligibility page to ensure the top row effective date and sequence matches the top row on the ACA evaluation calc details page when manually updated.


 UCP-123941 & UCP-117762 & UCP-111487


Payroll & Compensation

Summary Date Change Request Number

Updated text to inform employees their W-2 statement is available



Discontinued sending files to California Casualty



Temporarily turned off direct deposit security questions to allow users to access the direct deposit page




Other Updates & Reminders

Did You Know?

Some benefit plans (HMO plans) require the employee live or work inside a specific service area to qualify for the plan.

  • If both the home and work address in UCPath fall outside the service area, the employee will no longer be eligible for the plan
  • If the employee is no longer eligible for the plan, the system will notify the employee via email and advise the employee to log into UCPath and select a new plan
  • Example:
    • A post doc is currently enrolled in an HMO Plan
    • The employee’s work address is set to remote with a zip code of 00000
    • The employee relocated to Texas and updated their home address in UCPath
    • Both the work address zip code of 00000 and the Texas zip code are outside the service area of the HMO plan, so the system will automatically remove the employee from the plan and advise the employee to select a new plan


Previous System Updates & Enhancements

View all previously posted System Updates & Enhancements below.