Skip to main content
UCPath UCPath
  1. UCPath
  2. Newsroom
  3. UCPath System Updates

System Updates & Enhancements

Last Updated: 09/23/2025

UCPath Phone Service Information

  • UCPath phone number: (855) 982-7284
  • Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
  • Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
  • To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry

 

UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details. 

Benefits

Summary Date Change Request Number

The following updates were made to the Benefits Enrollment eForm:
- Fixed PDF issue where employee elections weren't populating for certain plans
- Hidden "Reason for Request" and "Life Event Reason" fields when benefit category or reason for request fields changes are made
- Removed processor's name from the form

09/15/25

UCP-164357, UCP-156668, UCP-158636

 

Did You Know?

When an employee updates their account number, in self-service direct deposit, there is an authorization process that must be completed with the bank. This includes situations where the employee re-enters the same account number.  If this authorization is not finalized before payroll confirmation, the employee may receive a paper check instead of direct deposit. It is also important for the employee to ensure that their home address is up to date.