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System Updates & Enhancements

Last Updated: 09/15/2025

UCPath Phone Service Information

  • UCPath phone number: (855) 982-7284
  • Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
  • Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
  • To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry

 

UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details. 


Cognos Reports

Summary Date Change Request Number

Modified the Employee Union Info (R-273) report to align with AB119 requirements

09/10/25

UCP-165170

Made changes to the Hire Transaction ( R-419 ) report

09/10/25

UCP-166550

 

Salesforce

Summary Date Change Request Number

Added the Open Enrollment banner to the Salesforce notification email templates

09/09/25

UCP-170509

Updated the Salesforce case submission banner with language specific to open enrollment

09/09/25

UCP-170513

 

Did You Know?

When an employee updates their account number, in self-service direct deposit, there is an authorization process that must be completed with the bank. This includes situations where the employee re-enters the same account number.  If this authorization is not finalized before payroll confirmation, the employee may receive a paper check instead of direct deposit. It is also important for the employee to ensure that their home address is up to date.