System Updates & Enhancements
Last Updated: 04/15/2024
UCPath Phone Service Information
- UCPath phone number: (855) 982-7284
- Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
- Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
- To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry
UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details.
Job configuration changes and location-specific configurations are available on the support site.
Benefits
| Summary | Date | Change Request Number |
|
Implemented the Experian Theft (ID) Protection plan |
04/08/24 |
UCP-141507 |
Salesforce
| Summary | Date | Change Request Number |
|
Provided location security administrators with view only access to the E-808 security profile page |
04/08/24 |
UCP-141942 |
Other Updates & Reminders
On April 15, 2024, UCPath will introduce two important improvements to inquiry management.
- Reopen Inquiries: Users are able to reopen closed inquiries when further attention is required.
- Users will be able to reopen cases three times within one year of the original closure date, retaining the original case numbers, associated communications, and attachments.
- Self-Close Inquiries: Users can close their inquiries when issues have been resolved or when UCPath assistance is no longer required.
- Inquiries with pending actions cannot be closed until those actions have been cleared
Did You Know?
The Cognos Benefit Termination Report (R-064) helps to identify employees who have recently had their medical benefits terminated.
Locations can use the report to identify any errors in benefit terminations.
- Previously eligible employees will appear on the report if their coverage is terminated - based on the current effective dated row compared to the previous effective date in UCPath benefits
- The report can be run by business unit, department, org, pay status, and date range
- Locations should review this report regularly to identify employees who should not have lost benefits
If an employee lost benefits in error, update the job and position data fields outlined in the Benefits Eligibility and Triggers Job Aid.