System Updates & Enhancements
Last Updated: 04/22/2025
UCPath Phone Service Information
- UCPath phone number: (855) 982-7284
- Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
- Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
- To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry
UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details.
Job configuration changes and location-specific configurations are available on the support site.
Cognos Reports
| Summary | Date | Change Request Number |
|
Created a Cognos new hires report to display details for new hires, rehires, and transfers into a location |
04/16/25 |
UCP-156677 |
General Ledger
| Summary | Date | Change Request Number |
|
Resolved an issue with running the e-ledger FIS responding entries (I-308) process |
04/14/25 |
UCP-166541 |
Did You Know?
The Retro Results Report provides locations with insights into retro payments reviewed by the Retro Team.
The report is generated weekly and uploaded to location Box folders by 10 a.m. every Monday. The report covers all retro transactions from the previous week that triggered retro calculations.
This allows locations to review pending retro triggers before the next On Cycle pay run, helping validate retro payments and identify any missing amounts.
The goal is to reduce uncertainties around retro triggers, minimize duplicate payment requests to the Off-Cycle Team, and decrease discrepancies before On-Cycle payroll processing.