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System Updates & Enhancements

Last Updated: 07/08/2024

UCPath Phone Service Information

  • UCPath phone number: (855) 982-7284
  • Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
  • Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
  • To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry

 

UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details.

Job configuration changes and location-specific configurations are available on the support site.

 


Benefits

Summary Date Change Request Number

Resolved an issue for rehired employees that were experiencing a drop in benefits and UCRP eligibility

06/28/24

UCP-146620 & UCP-148186

 

Other Updates and Reminders

In preparation for the July release:
  • The decision to move forward with the July release was approved. UCPath will be unavailable Saturday, July 13, 2024 at 5:00 a.m. through Sunday, July 14, 2024 at 6:00 p.m. for implementation of the July release. UCPath will not be available to employees and transactors during this time.

 

Did You Know?

Having outdated employee or dependent addresses can affect access to care, claims payment, and plan enrollment.

Common errors include:

  • Incorrect or missing suffix for street address,
  • Apartment or unit number missing
  • Incorrect zip code
  • Not in the USPS Standardized format
  • Same address for home and mailing fields
  • Using copy/paste when entering address information

To review and/or correct an employee’s address within UCPath, please follow this navigation path:

  • UCPath Home Screen > Employee Actions > Personal Information > Personal Information Summary > Home/Mailing Address > Change Home/Mailing Address

For dependents, whose address is different than the employee’s address, follow this navigation path:

  • UCPath Home Screen > Health and Welfare> Dependent Coverage> Dependent select “Dependent” to review address details.