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System Updates & Enhancements

Last Updated: 02/26/2024

UCPath Phone Service Information

  • UCPath phone number: (855) 982-7284
  • Business hours: 8 a.m. - 5 p.m. Monday - Friday, excluding UC holidays
  • Callers will be asked to authenticate with their eight-digit date of birth and the last four digits of their SSN
  • To ensure UCPath addresses employee questions or issues, callers must inform the UCPath associate if they are calling about an open inquiry


UCPath recently implemented the changes listed below. Refer to the UCPath Changes & Enhancements link on the support site for additional details.

Job configuration changes and location-specific configurations are available on the support site.


General Ledger

Summary Date Change Request Number

Resolved an issue where the decimal length of the field caused the paid percent value to exceed 100%.




Payroll and Compensation

Summary Date Change Request Number

Modified the Employee Bank Info Batch (I-303) program to only use the job record to validate the employees’ primary job and to truncate the value in the Name field to 50 characters.




Other Updates & Reminders

  • The March release go/no-go decision is scheduled for March 4.
  • All AWE transactions should be approved by Thursday, March 7, 3:00 p.m.
  • Ask UCPath will be unavailable on Saturday, March 9, from 2:00 p.m. to 4 p.m.
  • UCPath will be unavailable Friday, March 8 12:00 p.m. to Monday, March 11 6:00 a.m. for implementation of the March release. UCPath will not be available to employees and transactors during this time.

Did You Know?

The Benefits Vendor File Schedule Calendar - 2024 is available on UCPath.  

  • The vendor file serves as a crucial tool to track when employee enrollments and demographic changes are reflected with the vendor. Here's a breakdown of what each type of file includes:
    • Changes Files: Capture new enrollments, enrollment changes, and terminations.
    • Full Files: Encompass all active enrollments, new terminations since the last change file, and demographic changes (address change, name change, gender change, DOB, SSN).
  • For Flexible Spending Accounts (FSAs):
    • Changes Files: Cover new enrollments, terminations, mid-year changes (increases/decreases of annual pledges), and both bi-weekly and monthly contributions.
    • Monthly Files: Include all active enrollments and demographic changes.
  • Regarding Social Security Numbers (SSNs):
    • Anthem, VSP, Delta Dental, Principal (PD), HealthNet (Active), WEX (FSAs), and Health Equity (HSAs) do not accept enrollments/contributions for employees without SSNs.
  • Address Requirements:
    • HMO enrollments require a U.S. Home Address (no P.O. Box).
  • Important Note:
    • Newly enrolled employees should allow for the weekly file to reach the vendor. Expedited enrollment requests are reserved exclusively for urgent medical services and prescription needs.
    • Excluding for COBRA and Open Enrollment files, UCPath files to vendors do not send future data (e.g., new enrollments, changes, terminations, etc.). For example, a new enrollment effective 3/1/24, will be sent to the vendor on 3/5/24.